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FAQ's

  • Annual Subscription
    1. Annual Subscription Cost: Early Bird Pricing: $100 per year (available until 30 June 2024) Standard Pricing: $140 per year (from 1 July 2024)
  • Commissions
    The Grief Support Hub will receive a 10% commission on any services booked through the affiliate by customers featured on the Grief Support Hub. Commissions are calculated based on the total booking amount excluding any taxes and additional fees. If you do not have a booking system online, please get in touch support@finalfarwell.nz and we can send you the Affiliate Agreement to sign.
  • Approval Process
    1. Interested businesses are asked to complete the affiliate program application form available on the Grief Support Hub website. Applications should include basic business information, logo, contact details, and a brief description of the services offered. 2. Review and Verification: The Grief Support Hub team will review each application within 5 business days. During the review process, we may reach out to applicants for additional information or clarification. 3. Approval Notification: Approved businesses will receive a welcome email with detailed instructions on how to get started, including access to the affiliate dashboard. If an application is not approved, the applicant will receive an email with reasons for the decision and suggestions for reapplication if applicable. 4. Subscription Payment: Upon approval, businesses must pay the annual subscription fee (either $100 for early bird or $140 for standard) to activate their affiliate account. Payment can be made via credit card, PayPal, or other accepted payment methods as specified in the welcome email. 5. Activation: Once payment is confirmed, the affiliate account will be activated, and your business services will start being promoted through the Grief Support Hub. Affiliates will have access to tracking links, and the affiliate dashboard to monitor performance and commissions.
  • Terms & Conditions
    1. Compliance: Affiliates must comply with all applicable laws and regulations. Any fraudulent or unethical behavior will result in immediate termination of the affiliate account. 2. Commission Payments: Commissions will be paid to Grief Support Hub on a monthly basis, with a minimum payout threshold of $50. If the minimum threshold is not met, payment will roll over to the next month. 3. Termination: Either party can terminate the affiliate agreement with a 30-day written notice. In case of termination, any outstanding commissions will be paid out in the next payment cycle to Grief Support Hub.
  • What is the Grief Support Hub Affiliate Program?
    The Grief Support Hub Affiliate Program features and markets grief support businesses by connecting the customer who has landed on the Grief Support website page with the service through our platform. As the Grief Support Hub promotes your services they earn a 10% commission on bookings made by referred customers.
  • How do I join the affiliate program?
    To join, complete the affiliate program application form on our website. https://finalfarewell.postaffiliatepro.com/merchants/signup.php#Account-Signup After we review and approve your application, you will be asked to pay the annual subscription fee to activate your affiliate account and to market your business on social media, blog or podcast and through our newsletter.
  • What are the costs involved in joining the program?
    The annual subscription cost is $100 for early bird registrations (closing 30 June 2024) and $140 for standard registrations. There are no additional fees to participate in the program.
  • How does the commission structure work?
    Grief Support Hub earns a 10% commission on the total amount of each booking made through the Grief Support Hub website by customers they connect to your business. Commissions are calculated on the booking amount before taxes and additional fees
  • What marketing materials and support are available to affiliates?
    Once your affiliate account is activated, Grief Support Hub will promote your business on their social media platforms, in the fortnightly newsletter and may also interview you on their podcast or do a blog article on your business. Our affiliate support team is also available to assist you with any questions or issues.
  • How do I track my referrals and commissions?
    Affiliates can track their referrals and commissions for Grief Support Hub through the affiliate dashboard, which provides real-time data on clicks, bookings, and earnings.
  • What if I need to update my business information or payment details?
    You can update your business information and payment details directly through your affiliate dashboard. If you need assistance, our support team is available to help.
  • Can I cancel my participation in the affiliate program?
    Yes, you can terminate your participation in the affiliate program at any time with a 30-day written notice. Any outstanding commissions will be paid to Grief Support Hub out in the next payment cycle.
  • What happens if I don’t meet the minimum payout threshold?
    If the commission does not meet the $50 minimum payout threshold in a given month, your earnings will roll over to the next month until the threshold is met.
  • What if my application to the affiliate program is not approved?
    If your application is not approved, you will receive an email with the reasons for the decision and suggestions for reapplication if applicable. You are welcome to reapply after addressing the feedback.
  • How long does the approval process take?
    The approval process typically takes up to 5 business days. We may contact you for additional information during this period.
  • How can I contact support if I have questions or issues?
    You can contact our affiliate support team via email at support@finalfarewell.nz or through the support section in your affiliate dashboard.
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